Adult inpatient satisfaction and associated factors


  • Alemayehu Belay Ethiopian Public Health Institute Author
  • Melese Belayneh Health insurance Author
  • Bisratewongel Tegegne Bahir Dar Universty Author
  • Mastewal Tamiru Felegen Hiwot Referral Hospital Author
  • Yared Mulu Bahir Dar Universty Author
  • Alemu Zenebe Ethiopian Public Health Institute Author


Nursing Care, Inpatient Satisfaction, Admission Ward


Background: Patients’ satisfaction has been used as a significant indicator of quality health service provided by health care personnel. Assessing the satisfaction of inpatients with nursing care is crucial in order to identify the area of dissatisfaction and at the same time improve the nursing care services.

Objective: To assess the level of adult inpatient satisfaction and determinant factors with nursing care.

Methods: A facility based cross-sectional study was conducted from June 1-30, 2017. Data was analyzed using SPSS version 20. Both bivariate and multivariate logistic regression was conducted to examine the effect of independent variables on inpatients’ satisfaction with nursing care at 0.05 level of significance. 

Result: A total of 382 admitted patients were participated in the study yielding a response rate of 96.9%. Participants who were farmers, rural residents, and female took the greater percentage. The overall level of satisfaction was 55.1%. Sex and occupation, were the only predictors of patient level of satisfaction with nursing care.

Conclusion: The study revealed that level of inpatient satisfaction with nursing care was low. Hence the hospitals should consider mechanisms to improve the nurses’ way of communication and relationship beyond training on direct patient care.


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Author Biographies

  • Alemayehu Belay, Ethiopian Public Health Institute

     Ethiopian Public Health Institute

  • Melese Belayneh, Health insurance

    Health insurance, Bahir dar Ethiopia

  • Bisratewongel Tegegne, Bahir Dar Universty

    Bahir Dar Universty, Bahir Dar, Ethiopia

  • Mastewal Tamiru, Felegen Hiwot Referral Hospital

    Felegen Hiwot Referral Hospital

  • Yared Mulu, Bahir Dar Universty

    Bahir Dar Universty, Bahir Dar, Ethiopia

  • Alemu Zenebe, Ethiopian Public Health Institute

    Ethiopian Public Health Institute 






Original Article

How to Cite

Belay, A. (2017) “Adult inpatient satisfaction and associated factors”, Ethiopian Journal of Public Health and Nutrition (EJPHN), 2(1), pp. 60–64. Available at: (Accessed: 18 June 2024).

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